You're explaining a task to someone, and you finish with the classic questions: “Is that clear? Do you have any questions?”

Then... SURPRISE! They misunderstood, thought they misunderstood, or—worse—interpreted it entirely differently.

Why does this happen? Because you've only nailed one of the 5 essential steps of a solid coaching technique. Want to know the other four? In this quick 2.5-minute capsule, I’ll break them down in express advice mode.