You're explaining a task to someone, and you finish with the classic questions: “Is that clear? Do you have any questions?”
Et puis…
Then... SURPRISE! They misunderstood, thought they misunderstood, or—worse—interpreted it entirely differently.
Why does this happen? Because you've only nailed one of the 5 essential steps of a solid coaching technique. Want to know the other four? In this quick 2.5-minute capsule, I’ll break them down in express advice mode.
"Janine, we're equals here. I just have a different role and responsibilities than you. You don't respect me less or more by calling me by my first name. I want to earn respect from my colleagues."