Leading in Difficult Situations

Adversity, resistance, underperformance, demotivation, personal challenges… These are just a few of the trials that test not only a leader’s emotional intelligence, but also their ability to act with clarity and impact.

In these critical moments, successful leaders stand out by mastering the balance between empathy and decisiveness.

 


 

Workshop goals

This training supports leaders in discovering their personalized approach to effectively guide their team members through difficult situations.

 


 

Overview of the content (adaptable for one or more workshops)

The posture of the accompanying leader

  • The challenges of the supportive leader
  • The 4Ts of managerial courage
  • Avoid reactivity, defensiveness and counter-attack
  • The support process in 20 T’s

 

Managing challenging behaviours

  • Difficult or struggling employee?
  • Killer behaviors and reactions
  • Underlying needs and how to address them with constructivism

 

Managing conflicts

  • Sources and manifestations of conflictual situations
  • Manage or prevent?
  • Analyzing with the “perceptual positions” model
  • Application of the mediation process

 

Change management

  • People through change
  • The Curve of Change (inspired by Kubler Ross)
  • Resistance, a question of unmet needs
  • Beyond immunity to change

 

Managing performance gaps

  • Define the gaps in relation to clear objectives
  • Analyze the sources of the performance gap
  • Take concrete action to support through evolution

 


 

LeaderZone Approach

Pragmatic and Dynamic Interventions. They enable participants to gain awareness, exchange ideas, learn, and, most importantly, take immediate action.

Concrete and Directly Applicable Content. Built on transformative learning objectives with a clear and coherent guiding framework.

A Tailored Proposal. Customized to your unique organizational culture, with flexible formats: virtual, in-person, or hybrid.

Modular Workshops. Sessions lasting 2 to 3 hours, spaced 2 to 3 weeks apart, forming optimal cohorts of around 12 participants for progressive and interactive learning.

Experienced Senior Trainers. They encourage high participation levels and coaching-based facilitation while ensuring the inclusion of all learning styles.

A Variety of Andragogical Activities. Including simplified theory explanations, scientific models, real-life examples, inspiring stories, reflection exercises, group coaching, case analysis, role-playing, diagnostics, experimentation, surveys, quizzes, and serious mini-games.

Support for Sustainable Learning. Involvement of participant managers, preparatory work, transferable concrete tools, simplified visual aids, peer support groups, individual coaching, and post-training missions to maximize learning impact.

LeaderZone Plateform. Integrating a platform is recommended for continuous learning throughout the training journey (activities between workshops).

Contact Express

We look forward to hearing from you to learn how we can support you.

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