Managing Difficult Situations
Leaders face some difficult situations that challenge them emotionally as well as in their ability to find solutions.
Adversity, resistance, non-performance, demotivation, personal problems, etc., a multitude of cases in which leaders will have to remain empathetic and benevolent, but also decisive and firm.
Find your personalized recipe to support employees in difficult situations!
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LeaderZone Approach
- Our workshops are appreciated for their dynamism and introspective dimension. They are designed to allow participants to explore, to exchange with their colleagues and their coach in a constructive way, to learn and above all to commit to acting differently.
- This is ensured through various techniques, such as popularized scientific models, inspiring stories, reflection exercises, discussions (in large groups, small teams or duos), analysis of real cases of the participants, demonstrations, self-diagnostics, experiments, debates and serious mini-games.
- During the workshop, post-training missions are proposed and participants are invited to identify concrete actions that they will implement to ensure the transfer of learning in their daily lives and achieve the desired results.
- Content adaptable to your reality and your needs
- In pathway mode to promote long-term learning and transfer
- 2 or 3 hours per workshop
- Every 2 to 3 weeks
- An optimal cohort of 12 participants
- Virtual, face-to-face, hybrid or co-modal
- Introspective activities, transferable concrete tools and post-training assignments
- High level of interaction and facilitation in coaching mode
- Integration of the LeaderZone platform is recommended for sustained learning across the course (activities between workshops)
Content Preview
Workshop 1.
The posture of the accompanying leader
- The challenges of the accompanying and caring leader
- Avoid reactivity, defensiveness and counter-attack
- The 4Ts of managerial courage
- Winning communication tips
- A 20 R support process
Workshop 2.
Managing challenging behaviours
- Difficult or struggling employee?
- Killer behaviors and reactions
- Preventing or managing conflicts
- Seek support
- Application of the coaching process
Workshop 3.
Change management
- Change inventory
- People through change
- The Curve of Change (inspired by Kubler Ross)
- Resistance, a question of unmet needs
- Communicating Engaging Change
Workshop 4.
Managing performance gaps
- Define gaps in relation to clear objectives
- Analyze the sources of the performance gap
- Taking concrete action to solve problems
- Application of the coaching process