Manage difficult situations

Leaders face difficult situations that challenge them emotionally as well as in their ability to find solutions.

Adversité, résistance, non performance, démotivation, problèmes personnels, etc., une multitude de cas dans lesquels les leaders devront demeurer empathiques et bienveillants, mais aussi décisifs et fermes.

Find your personalized recipe to support employees in difficult situations!

or refer to the content below

The LeaderZone Approach

  • Our workshops are appreciated for their dynamism and their self-reflective dimension. They are designed to allow participants to explore, to exchange with their colleagues and coach in a constructive way, to learn and to commit to action.
  • This is ensured by using various techniques, such as simplified scientific models, inspiring stories, self-reflection exercises, discussions (in large groups, in small teams or in pairs), analysis of real cases, demonstrations, auto-diagnostics, experiments, debates or mini games.
  • During a workshop, some post-training missions are suggested and the participants are invited to identify concrete actions that they will put in place to ensure the transfer of learning in their daily lives and achieve the desired results.

  • Adaptable content to your reality and your needs
  • Learning-track format to drive a long-term transfer of skills
  • 2 or 3 hours per workshop
  • Every 2 or 3 weeks
  • An optimal cohort of 12 participants
  • Virtual, in person, hybrid or comodal
  • Self-reflective activities, concrete transferable tools, and post-training missions
  • High level of interaction and coaching-style facilitation
  • Integrating the LeaderZone platform is recommended for sustained learning throughout the program (activities between workshops))

The content in brief

Workshop 1.
The posture of the accompanying leader

  • The challenges of the supportive and benevolent leader
  • Avoid reactivity, defense and counterattack
  • The 4Ts of managerial courage
  • Winning communication tips
  • The support process

Workshop 2.
Managing difficult behavior

  • Difficult or struggling employee?
  • Behaviors and reactions that kill
  • Prevent or manage conflicts
  • Seek support
  • Application of the support process

Workshop 3.
Change management

  • Inventory of changes
  • The human through change
  • The Curve of Change (inspired by Kubler Ross)
  • Resistance, a question of unmet needs
  • Communicate an engaging change

Workshop 4.
Management of performance gaps

  • Define the gaps in relation to clear objectives
  • Analyze the sources of the performance gap
  • Take concrete action to resolve problems
  • Application of the support process


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